Communications · Compliance · Bangalore

Communications & compliance, for India's co-operative banks.

Since 2015, we've helped 200+ urban co-operative banks, souharda sahakari, credit societies and financial institutions reach customers across SMS, voice and digital — on RBI-aware platforms built and supported from Bangalore.

200+Customers served
100+Banks & co-operatives
10+Years in market
24×7Support coverage
Solutions & Services

Six solutions. One trusted partner.

Communications, compliance and core software — built around the way co-operative banks and societies actually operate. Every solution we offer is in production with real customers.

SMS Marketing Platform

Bulk SMS, short codes and geo-analytical campaigns. Best-in-class delivery speed, multi-API integration and enterprise-grade security. 200+ customers live.

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Voice Solutions

OBD outbound calling, IVR, missed-call balance enquiry, virtual mobile numbers, toll-free and click-to-call — integrated into your core banking flows.

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E-Grievance & RBI Compliance

RBI-mandated Customer Grievance Redressal portal — 24×7 customer reporting, CMS-based tracking, automated SMS & email notifications, and MIS reports.

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Risk-Based Internal Audit

RBI-compliant audit platform for co-operative banks. Branch-wise assignment, risk matrices, full audit trails — conducted from HO with monitoring per branch.

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Web, Domain & Email Services

Bank website development, bank.in DNS IP migration (India-hosted, RBI-compliant), secured cloud email, domain registration and managed hosting.

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Why Grosbeak

Six reasons banks stay with us.

A communications and compliance platform shaped by a decade of working inside Indian co-operative banks — built around how branches, officers and customers actually behave.

01

Omni-channel

SMS, voice, IVR, missed-call, WhatsApp and digital — one platform, one team, one accountability.

02

Direct SMS gateway

Direct connectivity to operators means faster, more reliable message delivery — no intermediate aggregator drag.

03

Ease of integration

Your existing core banking software plugs in cleanly via documented APIs — no rip-and-replace, no lengthy migration.

04

AI, ML & Big Data

Our newer modules layer AI/ML over your customer and transaction data — anomaly signals, default risk, decision support.

05

24×7 support

A dedicated support desk reachable round-the-clock. Branch officers always have a real person to call.

06

Secure, unique platform

Pioneers in bank communications: on-premise options, India-region hosting, hardened against data exfiltration and phishing.

RBI compliance, built-in

We've already done the homework.

Every Grosbeak platform is shaped by the latest RBI circulars governing Indian banks. Your compliance officer's questions are our default features — not afterthoughts.

CEPD · Nov 2024

Customer Grievance Redressal

E-Grievance portal & CMS aligned to circular CEPD.CO.PRS/S985/13-01-008/2023-24.

bank.in mandate

bank.in DNS Migration

India-hosted name servers, DNS records and cPanel administration for the bank.in transition.

Internal Audit · 2021

Risk-Based Audit

Branch-wise risk matrix, complete audit trail and HO monitoring per RBI internal-audit notification.

DLT / TRAI

End-to-End DLT Handling

Principal-entity & template registration, consent & complaint handling on the DLT platform.

DBR Master · 2015

Customer Service Master Circular

Customer-facing flows mapped to DBR No.Leg.BC.21/09.07.006/2015-16 (Master Circular on Customer Service).

Data residency

India-Region Cloud

All workloads hosted on India regions only. Encryption at rest & in transit, audit-ready logs.

Secured email

Bank-Grade Email Service

Cloud-hosted secured email with server-side anti-phishing, anti-virus and statutory compliance.

CEPD · Jan 2021

Strengthened Grievance Mechanism

Tracking, MIS reporting and notification flows per RBI/2020-21/87 CEPD.CO.PRD.Cir.No.01.

Need a specific circular addressed? Tell us which one — we have probably built around it before. Talk to compliance team
Who we serve

Trusted by 200+ institutions.

The bulk of our work is with India's co-operative banking ecosystem. But the same platforms run for healthcare, education and small businesses across the country.

Urban Co-operative Banks

Member-facing portals, communications, audit and grievance redressal.

Souharda Sahakari

Karnataka co-operative society platforms with multilingual customer comms.

Credit Societies & FIs

Member savings, loan management, regulatory reporting, customer messaging.

Healthcare & Pathology

Patient SMS & reminder flows, pathology report delivery, clinic notifications.

Schools & Education

Admission alerts, fee reminders, parent communications via SMS & voice.

Petrol Pumps & SMB

Automated platforms for petrol pumps, pollution control, medical shops and SMEs.

Let's talk

Ready to modernise your customer communications?

A 30-minute call with our team. Walk away with a clear sense of how we'd fit, what it would cost, and how long it would take.

Schedule a call